shipping & returns
Medical Education Systems, Inc. offers multiple ways of delivering your courses. You may immediately access a course(s) purchased ‘Online’. You may alternatively choose to have your course mailed via USPS which can be also be accessed online.
You have 8 months from the date of purchase to complete a course and submit an answer sheet. If for any reason you are not satisfied with your purchase, courses may be returned for a refund within 7 days from the date of purchase provided that an answer sheet has not been submitted online, by USPS, or by fax. If you purchased an item with USPS as the shipping method, the course materials must be returned in reusable condition within 7 days (before you submit an answer sheet or submit the test online). We will then refund your order, minus the original cost of shipping and handling of the course material(s). Please include with the returned item(s) the reason you are not satisfied.
A course may be exchanged for one of equal value at any time before the 8 month expiration period provided that an answer sheet has not been submitted either online, via USPS, or via fax.
If you choose to submit an answer sheet via USPS and should fail (score below 80%), we will contact you ASAP with instructions. Note however, that you may attempt to complete the test online as many times as is necessary at no extra charge.